Natural Disaster Insurance Pool policy for resolving complaints is oriented towards their amicable settlement, mutually advantageous and sustainable, in order to prevent the occurrence of divergences in the future.
Following the analysis of the petition, depending on the issue raised and based on the decision of the Committee, the petitioner can be invited to the headquarters of Natural Disaster Insurance Pool in order to discuss the notified issues.
In the event that an amicable settlement is not possible, during the direct meeting between the petitioner and the Natural Disaster Insurance Pool representatives, the petitioner will be informed and alternative dispute resolution methods - SAL-FIN, including the mediation procedure regulated by Law Nr. 192/2006 on mediation and organization of the mediator profession, with subsequent amendments and completions, direct negotiations between the parties involved, extrajudicial transactions under the conditions of Art. 2.267 et seq. of the Civil Code (Law No. 287/2009) and arbitration.
The formulation of a petition according to this procedure and / or other applicable legal norms does not constitute a restriction of the petitioner's right to resort to legal judicial proceedings.
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