The ways in which any insured with PAD natural or legal person (the complainant) can submit a complaint to Natural Disaster Insurance Pool are:
A. Directly through:
• Romanian Post or any express courier company, by sending the complaint to the registered office of Natural Disaster Insurance Pool;
• In person or through a conventional representative (with authentic power of attorney), by submitting the complaint to the registered office of Natural Disaster Insurance Pool;
• E-mail to office@padrom.ro;
• Fax to number 031.105.42.62.
B. Indirectly through:
• The Financial Supervisory Authority;
• Other authorized State institutions;
• Insurance companies authorized to practice catastrophe risks.
In order to respond to a complaint, it must be addressed in writing and contain a minimum of information about the complainant, so that he can be identified and a response can be provided to him at a home address, e-mail or fax number.
If the complainant addresses a verbal complaint, he will be advised to address it in writing, giving him all the data and information necessary to address the respective complaint in writing. In the event that the complaint is not addressed in writing, it will not be followed up.
Verbal complaints (within the meaning of the notion of "complaint" defined by this procedure) are not taken into account.
Anonymous petitions, namely those in which the petitioner's identification data is not included or those that do not allow his/her identification in any way, will not be taken into account and will be filed.
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