Resolving the complaint

In order to settle amicably the disputes between Natural Disaster Insurance Pool and the insured, contractors, beneficiaries, injured persons or their representatives, at the request of one of the parties, alternative dispute resolution methods shall be used, provided by the legal provisions in force, respectively in the case of individuals. the entity for the alternative settlement of SAL-FIN disputes, and in the case of legal persons mediation or arbitration; amicable settlement or through alternative dispute resolution methods does not limit the right of the parties to apply to the competent courts. In order to obtain more information on the Alternative Dispute Resolution Entity (SAL-FIN), visit the following link: www.salfin.ro.

For viewing/downloading Regulation no. 4/2016 on the organization and functioning of the Alternative Dispute Resolution Entity in the non-banking financial field. For information on the conditions for accessing alternative dispute resolution procedures contained in O.G. no. 38/2015.