I If there has been an earthquake:
1. Make sure you and your family members are safe, following instructions from the authorities;
2. Contact the insurance company through which the PAD policy was issued as soon as possible, but no later than 60 days from the date of the insured event, to report the claim.You can do this using the blue button at the top right of this screen. After entering the PAD contract number, the portal will recognize the company through which it was issued and will redirect the user to a link where they can continue entering the data necessary to notify the claim.
If you are on social assistance, contact Natural Disaster Insurance Pool directly for damage assessment.
II If there has been a flood due to natural causes or a landslide:
3. Immediately notify the competent authorities! The first step after the occurrence of a natural disaster (earthquake, flood, or landslide) is to contact the authorities near the site of the incident. They will assess, declare the state of disaster, and delineate the disaster-stricken areas so that any damage covered by the insured risks can be accurately identified. The authorities to whom you should address are:
- County Inspectorate for Emergency Situations I.S.U.
- The municipality of the locality where the insured residence is located, through the Volunteer Services for Emergency Situations- S.V.S.U./ Local Committee for Emergency Situations e - C.L.S.U.
4. The next step is to request the aforementioned authorities to draw up the minutes/report that certify the occurrence of the insured event.
5. Take the necessary measures to limit the damage and prevent further degradation.
6. Contact the insurance company through which the PAD policy was issued as soon as possible, but no later than 60 days from the date of the insured event, to report the claim. You can do this using the blue button at the top right of this screen. After entering the PAD contract number, the portal will recognize the company through which it was issued and will redirect the user to a link where they can continue entering the data necessary to notify the claim.
If you receive social assistance, contact Natural Disaster Insurance Pool directly to report the claim.
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