Complaints situation

In accordance with the provisions of the ASF Norm no. 18/2017, in order to ensure the transparency of the registration and settlement of petitions, as well as of the requests for alternative settlement of disputes, by Societatea Comercială Pool-ul de Asigurare Împotriva Dezastrelor Naturale S.A., we provide you with the following information:

PETITIONS
YEAR
2025
Reporting period:
01 January 2026 - 30 April 2026
LAST 3 MONTHS OF THE REPORTING PERIOD
February
2026
March
2026
April
2026
Total number of petitions registered only per petitioner and per case 78 19 4 5 8
Total number of well-founded petitions (favourably solved), registered only per petitioner and per case 17 5 3 2 0
Number of well-founded (favourably solved) petitions relating to damages cases 11 2 2 0 0
Total number of petitions for which claims have been settled 10 1 1 0 0
Total number of petitions unfavourably solved, registered only per petitioner and per case 61 14 1 3 8
REQUESTS FOR ALTERNATIVE DISPUTE SETTLEMENT
YEAR
2025
Reporting period:
01 January 2026 - 30 April 2026
February
2026
March
2026
April
2026
Total number of alternative dispute resolution requests 9 1 1 0 0
Total number of alternative dispute resolution requests actually settled 7 0 3 0 0
Total number of requests for alternative settlement of disputes settled in favour of the insured, contractors, beneficiaries, injured persons or their representatives 2 0 0 0 0